Terms and conditions

Please read these Terms & Conditions carefully before you start to use the website, or ordering from Fillamentum. We want you to be pleased with our products and service and understand the conditions you enter when using this website.

1. Information about Parzlich s.r.o.
Parzlich s.r.o. is registered in the Commercial Register kept by the Regional Court in Brno, Section C, Insert 67364. Our registered office is nám. Míru 1217, 768 24 Hulín, Czech Republic. Our website www.fillamentum.com is a site operated by Fillamentum.
2. Acceptance
By using this website, you indicate that you accept these Terms & Conditions and that you agree to comply with them. If you do not accept these Terms & Conditions, please refrain from using this website.
3. Application
These Terms & Conditions apply to all offers, orders and other agreements with Fillamentum. Accepting an offer and/or placing an order implies that you agree with these Terms & Conditions.
4. Agreements
The offers of www.fillamentum.com represent a non-binding invitation for customers to order goods from the website. By ordering the required goods via this website, or in writing, the customer is making a binding offer to conclude a purchase agreement.
5. Changes to our website
We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it for an indefinite period of time. Any of the materials displayed on our website may be out of date at any given time, and we are under no obligation to update such material.
6. Prices
The prices listed with the articles are listed in Euros, including VAT and excluding costs of shipping.

Fillamentum reserves the right to change prices. Prices at the time of placing an order are effective throughout the buying process. However, at times where software or human errors (like typing or printing errors) for instance list products with an obvious erroneously price, Fillamentum reserves the rights to cancel the order. If cancelled, notifications will be given. Erroneous prices are not legally binding.
7. Payments
Fillamentum has the following possibilities for payments: PayPal, Master Card, Visa Card, American Express, Bank Transfer, Cash on delivery
8. Products, content and specifications
All features, content, specifications, products and prices of products and services described or portrayed on the website www.fillamentum.com, are subject to change at any time without notice. Cut lengths, weights, measures and similar descriptions are approximate and are only provided for your convenience and estimation purposes.

Fillamentum makes all reasonable efforts to accurately display the characteristics of our products, including the applicable colours. However, the actual colour a customer sees will vary depending upon the computer or mobile device used by the customer to view this website. Fillamentum cannot guarantee that a computer or mobile device will accurately display such colours.

The inclusion of any products or services on this website at a particular point in time does not imply or warrant that these products or services will be available at any time.

It is the customer’s responsibility to familiarise oneself and comply with all applicable local- and international laws (including minimum age requirements) with respect to the possession, use and sale of any item purchased from this website. By placing an order, the customer agrees that the products ordered will be used only in a lawful manner.

Please take note that the products offered on this website are to be used for 3D printing purposes only. Fillamentum takes no responsibility for any damage occurred by misusing our materials for porposes other than 3D printing activities.
9. Shipping limitations
When an order is placed, it will be shipped to an address designated by the purchaser, as long as that shipping address is compliant with the shipping restrictions contained on this the website www.fillamentum.com or otherwise agreed on beforehand in writing between Fillamentum and the purchaser. All purchases from Fillamentum are made in accordance with a shipment contract. As a result, risk of loss and title for items purchased from Fillamentum pass to the customer upon delivery of the items to the carrier.

Fillamentum strives to ship orders are soon as possible, however we do not guarantee delivery or shipment dates. The delivery period is non-binding, although we do try to give as accurate an indication of delivery times as possible. Each shipment is subject to Fillamentum being supplied promptly and correctly with a full shipping address. Fillamentum is not responsible for delays or loss stemming from shipments sent to incorrect or invalid addresses.

Delivery is effected against a shipment fee. The exact costs of shipment are shown separately in the order. Customers are responsible for contacting us to initiate any claim for damaged and/or lost shipments. For international orders, customers are responsible for any tariffs, taxes, fees, VAT, duties due upon receipt.
10. Returning Purchased Items
By means of our website we try to give the customer the best information about our products. If a product does not meet with the customer's expectations it can be returned under certain conditions.

Products that have been processed: cut lengths etc. cannot be returned. Standard items of standard sizes can be returned.

Fillamentum accepts returns for any unaffected standard items (where “unaffected” means the purchase has never been used or otherwise changed) within 14 calendar days from the date of receipt of merchandise. After such time, all sales are considered final. Fillamentum cannot accept returns on purchased products that have been used in any way. The products are returned at the expense and risk of the customer, unless the delivered goods do not correspond to the goods ordered.
11. Customs and Taxes
Fillamentum is subject to European Union VAT laws. The default applied rule is 21% VAT. Exceptions are: If you are a customer outside the European Union, VAT will then be 0%; If you represent a company within the European Union. In this case let us know your VAT number, VAT will then be 0%.
12. Accuracy of Information
Fillamentum attempts to ensure that information displayed on the website is complete, accurate and up-to-date. Despite our efforts, the information on the website may occasionally be inaccurate, incomplete or out of date. Fillamentum makes no representation as to the completeness, accuracy or currentness of any information on the website. For example, products included on this website may (temporary) not be available, may have different attributes than those listed, or may carry a different price than that stated on this website. In addition, Fillamentum may make changes in information about price and availability without notice.

While it is our practice to confirm orders by e-mail, the receipt of an e-mail order confirmation does not constitute our acceptance of an order, or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
13. Third Party Links
Where www.fillamentum.com contains links to other websites and resources provided by third parties, these links are provided to the customer solely as a convenience to the customer. These websites that are not owned, operated or controlled by Fillamentum and therefore we have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your usage of them.

If you decide to access any other websites linked to or from this website, you do so completely at your own risk.

When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.
14. Inappropriate Usage and Offences
It is not allowed to misuse this website by deliberately introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by revealing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

Fillamentum will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
15. User Information
Fillamentum will process your personal information in accordance with our privacy policy. By using our website, you consent to such processing and you guarantee that all data provided by you is precise and up-to-date.

Meaning that other than personally identifiable information, which is subject to our Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you contribute or post to this website in any manner is and will be considered non-confidential and non-proprietary. Fillamentum may use any or all contributed communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. Fillamentum has no obligation to use, return, review, or respond to any user information. We will have no liability with respect to the content of any such user information, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We keep the right to remove any or all user information at any time.
16. Privacy Policy
Non-disclosure to third parties
Fillamentum will not sell, pass or exchange any personal information, such as names, contact details or address details, supplied to us by customers on to a third party. We may collect statistics regarding the use of our webshop, such as traffic patterns and related site information, but this information will not include any personal identifying information.

Security of your information
We follow strict security procedures in the storage and disclosure of your personal information that you have given us. This is to prevent unauthorized access or unlawful processing of your personal information.

E-mail & Newsletter
Fillamentum will only send you e-mails if you ask for more information. When you subscribe to our newsletter your personal information and email address will not be sold, exchanged, or in any way shared with third parties. Personal information will be kept private, and your email address will only be used to send you the newsletters you requested. You can unsubscribe from our newsletter at any time.
17. Children’s On-Line Privacy
Fillamentum recognizes the particular importance of protecting the privacy of children. Consistent with the Children's Online Privacy Protection Act (COPPA), we will not deliberately collect any personally identifiable information from children below the age of 13. If a user makes a purchase on www.fillamentum.com, the user is representing to us that they are an adult. If a child has provided www.fillamentum.com with personally identifiable information, we ask that a parent or guardian contact us straightaway and we will delete all information relating to the child from our records.
18. Limitations of Liability
Fillamentum undertakes no responsibility, nor will be liable, for any damages to, or any viruses or malware that may infect your computer, telecommunication utensils, or other property caused by or arising from your access to, use of, or browsing this website, or your downloading of any information or materials from this website.

Under no circumstances will Fillamentum or any of its respective directors or shareholders, nor any party involved in the creation, production or transmission of this web site, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) as a result of the use, inability to use, or the results of use of this website, any websites linked to this website, or the materials, information or services contained on any or all such websites, whether based on warranty, contract, tort or any other legal theory and whether or not informed of the possibility of such damages.

The above mentioned limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions. In the event of any problem with this website or any content, you the user agrees that your sole remedy is to stop using this website. In case of any problem with the products or services that you have purchased on or through this website, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer’s or supplier’s warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this website.
19. Termination
You or Fillamentum may inhibit or terminate your account or your use of this website at any time, for any reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this website at any time without notice.
20. Revisions to Terms & Conditions
Fillamentum may revise these Terms & Conditions at any time by modifying this page. You are expected to check this page from time to time to take notice of the then current Terms & Conditions because they are binding to you.
21. Copyright
All content included on this site, such as text, photos, graphics, logos, button icons, images, audio/video clips, digital downloads, data compilations, and software is the property of Fillamentum or its content suppliers and protected by international copyright laws.

No part of this website may be copied, reproduced, duplicated, sold, resold, visited, filed, distributed or otherwise exploited without the expressed written consent of Fillamentum.
22. Jurisdiction and Choice of Law
These Terms & Conditions – and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) – will be governed by and construed in accordance with the laws of the Czech Republic, without giving effect to any principles of conflicts of laws.

All conflicts between parties will exclusively be brought before a qualified Judge in the Czech Republic.
23. Your Thoughts
If you have any concerns about our products or services that appear on our website, please let us know via helpdesk@fillamentum.com. The customer is king and we want you to be happy, so we have a common interest.